Sustainability Policy

Our Company

Founded on 3 January 2013

Address: 14 Soi Ramkhamhaeng 118, Intersection 45, Saphan Sung Subdistrict, Saphan Sung District, Bangkok 10240

Friday Trip Co., Ltd. is a Destination Management Company (DMC) providing comprehensive travel management and experiential activities. The company specializes in responsible tourism and community engagement under the concept “Travel = Give,” aiming to create meaningful journeys that benefit both travelers and local communities.

Friday Trip has extensive experience working with government agencies and private-sector organizations, as well as developing community-based tourism programs across Thailand to enhance social and environmental value through travel.

Our primary target markets include government agencies, private organizations, and the MICE sector that prioritize sustainable travel and socially beneficial experiences.

Our Mission

Friday Trip Co., Ltd. is committed to driving the organization toward becoming a leader in meaningful and sustainable tourism. Our medium-term mission is defined as follows:

Develop and design high-quality, meaningful cultural tourism routes

that deeply reflect local identities, ways of life, and traditional wisdom.

Promote responsible tourism practices

by minimizing environmental impacts and creating shared benefits with local communities at every stage of the journey.

Enhance community-based tourism in collaboration with local people

by strengthening community capacity, developing engaging activities, and generating fair and sustainable income.

Foster cultural learning and environmental awareness among travelers

by using tourism as a tool to communicate cultural values and promote the conservation of natural resources.

Operate in accordance with recognized sustainable tourism standards, including those of the Department of Tourism (DOT), the Tourism Authority of Thailand (TAT), the STAR standards, and TEATA Academy,

in order to enhance service quality, build credibility, and advance toward becoming a responsible tourism leader in Thailand.

Our Commitment: The Thailand Good Travel Standard

The Thailand Good Travel Standard for Tour Operators (TGTS-TO) is the result of a partnership between The Department of Tourism of Thailand (DOT), Travelife for Tour Operators (TTO) and the Sustainable Tourism in Action Center (STAC), under Mahidol University International College (MUIC). The TGTS-TO is a national, Thai sustainability standard for Tour Operators, which is recognised by TTO as being equivalent to Travelife for Tour Operators Partner level (joint award). The partnership between the DOT, TTO and STAC-MUIC enables Thai tour operators to progress seamlessly from the national standard, to the international Travelife for Tour Operators Global Certified Level standard, within the same online reporting environment. In 2025, our company joined a pilot group of tour operators with a mission to reach this standard. This Sustainability Policy covers all aspects of TGTS-TO, covering 10 core themes.

Policy Alignment with Community-Based Tourism (CBT)

Friday Trip Co., Ltd. places Community-Based Tourism (CBT) at the core of its sustainability approach. The company is committed to designing and delivering tourism programs in close collaboration with local communities, based on mutual respect, voluntary participation, and fairness. Particular emphasis is placed on community involvement, fair income distribution, and the preservation of local culture, ways of life, and natural resources.

The company’s sustainability policy is therefore applied throughout the tourism value chain, from the selection of communities and local partners, product and activity design, and the use of local services and labor, to responsible communication with travelers. This approach ensures that tourism generates shared long-term benefits for communities, visitors, and the environment.

Quantitative Sustainability Goals

By the end of 2027, Friday Trip Co., Ltd. has established clear and measurable quantitative sustainability goals as follows:

Increase the number of hotel partners with sustainable practices by at least 25%
This will be based on hotels that have sustainability policies or certifications such as TGTS, Green Hotel, Travelife, or equivalent standards.

Develop low-carbon, carbon-neutral, or net-zero tourism programs (Low Carbon > Neutral > Net Zero Programs) for at least 25% of all tour programs
through route design, the selection of efficient transportation options, and collaboration with environmentally responsible partners.

Enhance partner capacity and increase the proportion of tourism activities and programs that benefit local communities by at least 25%
This includes providing knowledge and training to partners (e.g., TEATA Academy training on greenhouse gas emissions and emission reduction), collaborating with communities under Community-Based Tourism (CBT) approaches, using local services, generating income for local communities, and conserving local culture and resources through mutual understanding and voluntary cooperation.

Select at least 15% of guides who have completed sustainability-related training or courses from TEATA Academy
to improve guiding quality, ensure accurate interpretation of local nature and culture, enhance sustainability knowledge, and promote responsible communication with travelers.

Select partners and increase the proportion of supply-chain operators (e.g., restaurants, shops, activity providers) that meet STAR, STGS, or equivalent sustainability standards by at least 15%
in order to promote responsible tourism throughout the entire value chain.

Our Sustainability Policy

Sustainability Management & Legal compliance

Our company recognizes that reducing negative impacts and increasing benefits to people and planet is a long-term process, which requires a step by step, systematic approach. We commit to sustainability management through the following actions:

Appoint a responsible staff member as our Sustainability Coordinator (SC),

Ensure that our SC has passed Travelife for Tour Operators’ Online Trainings on A) Sustainability Management and B) Tour Operators and Sustainability;

Have a mission statement, clearly including our sustainability commitment;

Use the Thailand Good Travel Platform to conduct a baseline assessment of our company’s performance across all areas and each criteria of the standard;

and written sustainability policy which aim to reduce the negative impacts of the company’s operations.

Communicate these policies to staff, customers, partners and suppliers;

Systematically improve the sustainability performance of our key suppliers;

Have a sustainability action plan with clear targets, actions, responsibilities, budget and planning; and documented procedures to monitor and evaluate the implementation of the sustainability policy, objectives and targets;

Ensure our staff are aware of our Sustainability Policy and taking action;

Communicate and report the progress of our sustainability policy and actions to staff, partners and customers within 2 years of signing off this policy.

Internal management: social policy & human rights

We recognize that sustainability includes a commitment to people and planet. Social aspects of sustainability performance need to begin inside our company. How we treat our staff is a core aspect of our sustainability performance. We commit to having a clearly written and well-communicated social policy that includes, at least: freedom of association, no forced or child labour, formal contracts, paying staff the minimum wage or above; providing overtime (payment or time in lieu), medical insurance as required by Thai law, yearly holidays; maternity and sick leave.

We also agree to have a health and safety policy for employees, which complies with national legal standards; to prohibit discrimination in employment conditions on the grounds of gender, race, age, disability, ethnicity, religion or sexual orientation; and to obey national laws concerning the employment of young people. These commitments will be defined in separate company policies.

Internal Management: Environment and community relations

We commit to practice environmental protection and enhance community relations by ensuring the following practices:

Procurement:

Reduce the use of disposable and consumer goods;

Favor purchase of sustainable goods and services, office supplies catering, etc.;

Purchase products in bulk, to reduce packaging;

Measure and reduce paper use, and wherever possible to re-use paper;

Purchase re-cycled paper or paper produced from sustainable sources;

Set copy and printing machines by default to double-sided printing;

Use environmentally paper for at least 50% of printed, promotional materials.

Energy:

To measure and reduce electricity consumption;

Have an energy reduction policy with specific targets;

To purchase sustainable (green) energy where available and practical;

Prefer low energy equipment when buying new items, alongside cost and quality;

Switch off lights, air conditioning and electrical equipment after office hours and when not in use, and use automatic switches and timers where possible;

Set equipment by default to energy-saving modes;

Water:

To measure and reduce water consumption; with re-use where possible;

Comply with national wastewater treatment laws;

Waste:

Comply with national waste disposal laws, ensuring that any residual waste disposal has no negative impacts on the local population and environment;

Pilot a solid waste reduction and recycling policy, with quantitative goals;

Take action to reduce the amount of single-use plastic in our operations; including a core focus on reducing use of plastic water bottles in our office(s);

Separate all materials, including batteries, which can be recycled and organize collection and proper disposal;

Ensure company vehicles are well maintained, comply with legal emission standards and are checked regularly to reduce emissions and energy use.

Implement a policy to store, handle and dispose of chemicals safely; and to minimise and substitute harmful substances with harmless products;

Training: Provide all staff (including field staff) information, guidance and periodic training about their roles / responsibilities related to environmental practices.

Legal: Comply with land use laws and regulations for company infrastructure, planning, land use, siting, design, construction, renovation and demolition.

Partner agency

We will develop and implement a policy to improve sustainability of our partner agencies. We commit to this by:

Creating a detailed inventory of Partner Agencies, highlighting our priority partners by sales volume.

Informing key partners about our sustainability policy: we expect them to comply with the policy and communicate to final customers where relevant;

Motivating incoming/inbound partners to participate in sustainability trainings for travel companies;

Listing the sustainability practices of partner accommodations and agents;

Making concrete efforts to choose partners which benefit people and planet.

Transport

We try to ensure that vehicles used on our tours do not cause more than average pollution, and we do our best to decrease this pollution level. We commit to this by:

Creating a detailed inventory of Transport Agencies, highlighting our priority partners by sales volume.

Selecting the most sustainable options considering type of excursion, group size, price and comfort when selecting transport options to the destination;

Regular servicing of all vehicles;

Training drivers in sustainable driving techniques, and monitoring their practice;

Ensuring that idling is minimized and air conditioning is used economically.

When working with external transport suppliers, we commit to working with them to:

Ensure they follow a policy to select the most sustainable transport options;

Provide drivers with a code of conduct and guidance for sustainable driving techniques.

Accommodations

We try to achieve a fully sustainable tourism supply chain. We commit to this by;

Creating a detailed inventory of Partner Accomodations, highlighting our priority partners by sales volume.

Clearly communicating our sustainability objectives and requirements for hotels to contracted and other relevant accommodations;

Selecting hotels that comply with sustainability and quality standards and are able to demonstrate benefits for staff, communities and the environment.

Preferring hotels which respect and feature local architecture and cultural heritage;

Selecting hotels that guarantee the welfare of their staff and have zero tollerance of child labour / child sexual exploitation.

Excursions and activities

Alongside safety and customer experience, we highly value the welfare of communities and animals. We aim at tours that only leave a minor footprint, by:

Creating a detailed inventory of Excursion Suppliers, highlighting our priority partners by sales volume; and clearly identifying ‘sensitive excursions’.

Developing a policy and goals to improve the sustainability of our excursions; and communicating this to our contracted excursion providers.

Ensuring all excursions offered comply with local laws regarding environmental, wildlife and cultural protection.

Not offering excursions and attractions related to captive or wild animals, except for properly regulated and authorised activities, which follow Thai law.

Offering local excursions which directly involve and support local communities; and contribute to environmental and biodiversity protection.

Provide clients with a list of Do’s and Don’ts.

Train guides how to work in culturally and ecologically sensitive destinations;

Select restaurants which do not offer illegal wildlife and minimise single-use plastics

Safety:

We will ensure that every tour includes at least one guide who is certified in First Aid and CPR/AED; and we will maintain a contact list of critical emergency numbers and ensure these are easily accessible to guides and clients

We will regularly check, review and maintain safety / emergency equipment.

Tour leaders, local representatives and guides

We aim at creating opportunities for local people in the tourism business, by:

Preferring to work with local tour leaders, guides, porters, drivers, cooks, and other local staff in case of equal ability, and providing training, with a strong emphasis on our sustainability goals, as required;

Complying with all legal requirements regarding employment of staff and employee’s welfare, including contracts and minimum wages.

Our tour leaders, local representatives and guides will be trained, and inform our clients on all relevant sustainability matters in the destination, environmental, cultural and human rights. Training for tour guides and leaders will include briefing clients to avoid sexual exploitation of children.

Destination

We aim to maximize positive impacts and minimize negative impacts at destination to ensure sustainable development of the places where we operate. We commit to this by:

Consider sustainability aspects in the selection process of new destinations and not selecting destinations in which tourism leads to negative local effects;

Ensuring all excursions offered comply with local laws regarding environmental, wildlife and cultural protection.

Customer communication and protection

Customer welfare and information are very important to us. We commit to this by:

Ensuring that customer privacy is not compromised;

Ensuring that product and price information is clear, complete and accurate, including sustainability claims;

Informing clients about the environmental impact of different options.

After booking and during holidays, we commit to this by:

Informing clients about the natural surroundings, local culture in destinations through do’s and don’ts and other supporting information;

Informing clients of all health and safety considerations in the destination;

Having clear guidelines and roles on how to deal with emergency situations;

Maintaining a 24-hour emergency number;

Providing customers with information about commercial, sexual or any other form of exploitation, particularly of children and adolescents;

Informing clients about legislation concerning the purchase and export of prohibited souvenirs, artefacts and threatened flora and/or fauna;

Motivating clients to use local restaurants and shops (where appropriate);

Informing clients about more sustainable transport options where feasible;

Encouraging clients to donate to local charity and sustainable initiatives;

Monitoring customer satisfaction, including feedback on sustainability.

After holidays, we commit to having clear procedures in case of complaints by clients.

For additional information about our sustainability policy, contact: Info@fridaytrip.com

This Sustainability Policy and its quantitative goals are approved and endorsed by top management and will be implemented and monitored on an ongoing basis.